Koalabet Casino — Privacy Policy

Privacy policy overview

This Privacy Policy explains how Koalabet Casino, accessible via koalabetcasino.net, collects, uses, and protects information about users of our online casino services. By using the site or creating an account, you agree to the practices described here.

Information we collect

We may collect information that you provide directly and information collected automatically while you interact with our services.

• Account details: name, date of birth, email address, phone number (if provided), and country/region of residence.
• Identity and verification: documents or details required to verify your identity and age, where applicable.
• Transaction information: deposit and withdrawal details, payment method information, and transaction history.
• Game and activity data: games played, session information, log entries, bonus usage, and outcomes needed for game integrity and account management.
• Customer support communications: messages you send to our support team, including any details you include in your request.
• Technical data: IP address, device identifiers, browser type, pages viewed, referral URLs, timestamps, and approximate location derived from IP address.
• Marketing preferences: your selections regarding newsletters, promotions, or targeted offers.

How we use your information

We use information to operate the casino, protect players and the platform, and comply with legal and regulatory obligations.

• Provide and maintain the service, including account management and player verification.
• Process deposits, withdrawals, and winnings, and manage billing-related activities.
• Ensure responsible gaming and support compliance measures, including risk monitoring.
• Maintain game integrity and prevent fraud, cheating, bonus abuse, and unauthorised access.
• Respond to support requests and manage service communications.
• Improve performance and user experience through analytics and reporting.
• Send transactional messages (such as account or security notifications) and, where you consent, marketing communications.
• Meet legal obligations, such as recordkeeping, dispute resolution, and payment compliance.

Cookies and similar technologies

We use cookies and similar technologies to recognise your device, support core site functions, and understand how the site is used. You can manage cookies through your browser settings. Disabling certain cookies may affect some features.

• Essential cookies: required for security, authentication, and core functionality.
• Analytics cookies: help measure site usage and performance.
• Preference and marketing cookies: remember settings and, where permitted, support personalised offers.
• Fraud prevention cookies: help detect suspicious activity.

We may also use third-party analytics or advertising partners to measure usage and effectiveness, subject to their policies and applicable consent requirements.

When we share data with third parties

Koalabet Casino does not sell your personal information. We may share data with service providers and counterparties that help us operate the business, subject to appropriate safeguards.

• Payment providers: to process deposits and withdrawals and handle payment-related checks.
• Verification and compliance partners: to perform identity and age verification and risk screening.
• Game and platform providers: to deliver games, manage software, and maintain integrity controls.
• Hosting and technical service providers: to run and secure our systems.
• Marketing and communications providers: only where permitted, and in line with your choices.
• Professional advisers: legal, audit, or other consultants where necessary.
• Law enforcement or regulators: when required by law or to protect our rights and the rights of others.

We may share aggregated, anonymised statistics that do not identify you.

Data security measures

We implement administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. Security measures may include encryption in transit, access controls, monitoring, and secure storage practices.

No method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect your data.

How long we keep your information

Retention periods depend on the purpose for which the data is collected, account activity, and legal requirements. We keep personal information only as long as necessary to:

• Operate your account and provide services.
• Resolve disputes and handle customer support requests.
• Maintain records required for compliance and fraud prevention.
• Enforce our terms and protect against unlawful activity.

After the retention period ends, we delete or anonymise personal data where feasible, unless keeping it is required for legal reasons.

Player rights and choices

Depending on applicable law, you may have rights regarding your personal data. These can include the right to access, correct, request deletion, object to certain processing, and request portability of your data.

• Access and correction: request updates to inaccurate or incomplete information.
• Deletion: request deletion where eligible and where it does not conflict with mandatory recordkeeping.
• Marketing preferences: opt out of marketing communications at any time.
• Security preferences: you can update your account details and contact methods within your account settings.

To exercise your rights, contact us using the details in the section How to contact us below.

International data transfers

Koalabet Casino operates globally through service providers and infrastructure that may be located in different jurisdictions. Your information may be transferred and processed in locations outside your country of residence, including where data protection laws differ.

We take steps intended to ensure that transfers are handled with appropriate safeguards consistent with applicable requirements.

Children’s privacy

Koalabet Casino services are intended for adults who meet eligibility requirements. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take steps to remove it where required.

How to contact the operator

If you have questions about this Privacy Policy or want to request access or changes to your personal information, contact our support team through koalabetcasino.net. When you write to us, include the email address associated with your account and a clear description of your request.

Reference licence number: GLH-5A51FDF24E03EFDD.